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How to Fix Black Screen — alcatel Go Play
How to Fix Black Screen — alcatel Go Play
The alcatel Go Play is a 2015 Android 5.0 smartphone powered by the Qualcomm MSM8916 Snapdragon 410 (28 nm) with 1GB and 8GB internal storage. It features a 5.0", IPS LCD, 720.0x1280.0 display and is available in Dark Grey, Dark Red, Dark Green, Orange Blue, Pink, Lime Green, Blue, Orange.
The Go Play is equipped with a Li-Ion 2500 mAh, removable, a 8 MP, 1080p@30fps main camera, a 5 MP front camera. The device uses a Micro-SIM configuration.
A black screen on the alcatel Go Play can occur due to a drained battery, a software crash, or the screen becoming unresponsive. In most cases this can be resolved with a force restart or a short charging period without any data loss. Follow the steps below in order before considering a factory reset.
On your alcatel Go Play: charge for 30+ minutes with a different cable and charger
Hold Power for 15–20 seconds
If still black: hold Power + Volume Down for 10 seconds
Try holding Power + Volume Up to enter Recovery Mode
In Recovery: select 'Reboot system now'
If Recovery loads: wipe cache partition then reboot
Last resort: factory reset from Recovery — erases all data
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