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How to Fix Black Screen — alcatel Hero
How to Fix Black Screen — alcatel Hero
The alcatel Hero is a 2013 Android 4.2.2 smartphone powered by the Mediatek MT6589 (28 nm) with 2GB and 2GB | 8GB internal storage. It features a 6.0", IPS LCD, 1080.0x1920.0 display and is available in Black, White.
The Hero is equipped with a Li-Ion 3400 mAh, non-removable, a 13 MP, 1080p@30fps, stereo sound rec. main camera, a 2 MP, 720p front camera. The device uses a Single SIM (Micro-SIM) or Dual SIM (Micro-SIM, dual stand-by) configuration. It weighs 177.6 g.
A black screen on the alcatel Hero can occur due to a drained battery, a software crash, or the screen becoming unresponsive. In most cases this can be resolved with a force restart or a short charging period without any data loss. Follow the steps below in order before considering a factory reset.
On your alcatel Hero: charge for 30+ minutes with a different cable and charger
Hold Power for 15–20 seconds
If still black: hold Power + Volume Down for 10 seconds
Try holding Power + Volume Up to enter Recovery Mode
In Recovery: select 'Reboot system now'
If Recovery loads: wipe cache partition then reboot
Last resort: factory reset from Recovery — erases all data
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