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How to Fix Black Screen — Motorola Moto G31
How to Fix Black Screen — Motorola Moto G31
The Motorola Moto G31 is a 2021 Android 11, upgradable to Android 12 smartphone powered by the Mediatek MT6769Z Helio G85 (12 nm) with 4GB | 6GB and 128GB | 64GB internal storage. It features a 6.4", AMOLED, 1080.0x2400.0 display and is available in Mineral Grey, Baby Blue.
The Moto G31 is equipped with a Li-Po 5000 mAh, a 50 MP, 1080p@30fps main camera, a 13 MP, 1080p@30fps front camera. The device uses a · Nano-SIM · Nano-SIM + Nano-SIM configuration. It weighs 181 g.
A black screen on the Motorola Moto G31 can occur due to a drained battery, a software crash, or the screen becoming unresponsive. In most cases this can be resolved with a force restart or a short charging period without any data loss. Follow the steps below in order before considering a factory reset.
On your Motorola Moto G31: charge for 30+ minutes with a different cable and charger
Hold Power for 15–20 seconds
If still black: hold Power + Volume Down for 10 seconds
Try holding Power + Volume Up to enter Recovery Mode
In Recovery: select 'Reboot system now'
If Recovery loads: wipe cache partition then reboot
Last resort: factory reset from Recovery — erases all data
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