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How to Fix Black Screen — Asus Zenfone 12 Ultra
How to Fix Black Screen — Asus Zenfone 12 Ultra
The Asus Zenfone 12 Ultra is a 2025 Android 15, upgradable to Android 16, up to 2 major Android upgrades smartphone powered by the Qualcomm SM8750-AB Snapdragon 8 Elite (3 nm) with 12GB | 16GB and 256GB | 512GB internal storage. It features a 6.8", LTPO AMOLED, 144Hz, HDR10, 1600 nits (HBM), 2500 nits (peak), 1080.0x2400.0 display and is available in Ebony Black, Sakura White, Sage Green.
The Zenfone 12 Ultra is equipped with a 5500 mAh, a 50 MP, 8K@24fps, 4K@30/60fps, 1080p@30/60/120/240fps, 720p@480fps; gyro-EIS, HDR10+ main camera, a 32 MP, 1080p@30fps front camera. The device uses a Nano-SIM + Nano-SIM + eSIM (max 2 at a time) configuration. It weighs 220 g.
A black screen on the Asus Zenfone 12 Ultra can occur due to a drained battery, a software crash, or the screen becoming unresponsive. In most cases this can be resolved with a force restart or a short charging period without any data loss. Follow the steps below in order before considering a factory reset.
On your Asus Zenfone 12 Ultra: charge for 30+ minutes with a different cable and charger
Hold Power for 15–20 seconds
If still black: hold Power + Volume Down for 10 seconds
Try holding Power + Volume Up to enter Recovery Mode
In Recovery: select 'Reboot system now'
If Recovery loads: wipe cache partition then reboot
Last resort: factory reset from Recovery — erases all data
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