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How to Fix Black Screen — Microsoft Surface Duo
How to Fix Black Screen — Microsoft Surface Duo
The Microsoft Surface Duo is a 2020 Android 10, upgradable to Android 12 smartphone powered by the Qualcomm SM8150 Snapdragon 855 (7 nm) with 6GB and 128GB | 256GB internal storage. It features a 8.1", AMOLED, 1800.0x2700.0 display and is available in White.
The Surface Duo is equipped with a Li-Po 3577 mAh, a 11 MP, 4K@30/60fps, 1080p@30/60/120/240fps, gyro-EIS, HDR main camera, a 4K@30/60fps, 1080p@30/60fps, gyro-EIS, HDR front camera. The device uses a Nano-SIM + eSIM configuration. It weighs 250 g.
A black screen on the Microsoft Surface Duo can occur due to a drained battery, a software crash, or the screen becoming unresponsive. In most cases this can be resolved with a force restart or a short charging period without any data loss. Follow the steps below in order before considering a factory reset.
On your Microsoft Surface Duo: charge for 30+ minutes with a different cable and charger
Hold Power for 15–20 seconds
If still black: hold Power + Volume Down for 10 seconds
Try holding Power + Volume Up to enter Recovery Mode
In Recovery: select 'Reboot system now'
If Recovery loads: wipe cache partition then reboot
Last resort: factory reset from Recovery — erases all data
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