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How to Fix Bootloop — Microsoft Surface Duo
How to Fix Bootloop — Microsoft Surface Duo
The Microsoft Surface Duo is a 2020 Android 10, upgradable to Android 12 smartphone powered by the Qualcomm SM8150 Snapdragon 855 (7 nm) with 6GB and 128GB | 256GB internal storage. It features a 8.1", AMOLED, 1800.0x2700.0 display and is available in White.
The Surface Duo is equipped with a Li-Po 3577 mAh, a 11 MP, 4K@30/60fps, 1080p@30/60/120/240fps, gyro-EIS, HDR main camera, a 4K@30/60fps, 1080p@30/60fps, gyro-EIS, HDR front camera. The device uses a Nano-SIM + eSIM configuration. It weighs 250 g.
A bootloop on the Microsoft Surface Duo occurs when the device repeatedly restarts without fully loading Android. This is commonly caused by a failed software update, corrupted system files, or an incompatible app. Most bootloops can be resolved without losing data by clearing the cache partition first before attempting a factory reset.
Factory reset may be needed as a last resort — erases all data.
On your Microsoft Surface Duo: force restart: hold Power for 15–30 seconds
If still looping: enter Recovery Mode
Navigate to 'Wipe cache partition' → confirm → reboot
If still looping: return to Recovery
Select 'Wipe data/factory reset' → confirm (erases all data)
Last resort: use your manufacturer's PC tool to reinstall firmware
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