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How to Soft Reset — Microsoft Surface Duo
How to Soft Reset — Microsoft Surface Duo
The Microsoft Surface Duo is a 2020 Android 10, upgradable to Android 12 smartphone powered by the Qualcomm SM8150 Snapdragon 855 (7 nm) with 6GB and 128GB | 256GB internal storage. It features a 8.1", AMOLED, 1800.0x2700.0 display and is available in White.
The Surface Duo is equipped with a Li-Po 3577 mAh, a 11 MP, 4K@30/60fps, 1080p@30/60/120/240fps, gyro-EIS, HDR main camera, a 4K@30/60fps, 1080p@30/60fps, gyro-EIS, HDR front camera. The device uses a Nano-SIM + eSIM configuration. It weighs 250 g.
Performing a soft restart on your Microsoft Surface Duo is the quickest way to resolve minor performance issues, app freezes, or unresponsive touch screens without losing any data. Unlike a factory reset, a soft reset simply reboots the device and clears temporary memory, making it the recommended first step for any troubleshooting.
Does not erase any data. Always try this first.
On your Microsoft Surface Duo: hold Power for 2 seconds
Tap 'Restart' or 'Reboot' in the menu
Wait ~30–60 seconds for the restart to complete
Force restart if frozen: hold Power for 10–15 seconds until screen goes black
Device reboots automatically — no data is lost
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