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How to Fix Black Screen — Samsung Galaxy Grand Prime
How to Fix Black Screen — Samsung Galaxy Grand Prime
The Samsung Galaxy Grand Prime is a 2014 Android 4.4.4 smartphone powered by the Qualcomm MSM8916 Snapdragon 410 (28 nm) Spreadtrum SC7730 (Value Edition) with 1GB and 8GB internal storage. It features a 5.0", TFT, 540.0x960.0 display and is available in White, Gray, Gold.
The Galaxy Grand Prime is equipped with a Li-Ion 2600 mAh, removable, a 8 MP, 1080p@30fps main camera, a 5 MP, 1080p@30fps front camera. The device uses a Single SIM (Micro-SIM) or Dual SIM (Micro-SIM, dual stand-by) configuration. It weighs 156 g.
A black screen on the Samsung Galaxy Grand Prime can occur due to a drained battery, a software crash, or the screen becoming unresponsive. In most cases this can be resolved with a force restart or a short charging period without any data loss. Follow the steps below in order before considering a factory reset.
On your Samsung Galaxy Grand Prime: charge for 30+ minutes with a different cable and charger
Hold Power for 15–20 seconds
If still black: hold Power + Volume Down for 10 seconds
Try holding Power + Volume Up to enter Recovery Mode
In Recovery: select 'Reboot system now'
If Recovery loads: wipe cache partition then reboot
Last resort: factory reset from Recovery — erases all data
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