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How to Fix Black Screen — Samsung Galaxy J7 Prime 2
How to Fix Black Screen — Samsung Galaxy J7 Prime 2
The Samsung Galaxy J7 Prime 2 is a 2018 Android 7.0 smartphone powered by the Exynos 7870 Octa (14 nm) with 3GB and 32GB internal storage. It features a 5.5", PLS LCD, 1080.0x1920.0 display and is available in Black, Gold, Rose Gold.
The Galaxy J7 Prime 2 is equipped with a Li-Ion 3300 mAh, non-removable, a 13 MP, 1080p@30fps main camera, a 13 MP, 1080p@30fps front camera. The device uses a · Nano-SIM · Nano-SIM + Nano-SIM configuration. It weighs 170 g.
A black screen on the Samsung Galaxy J7 Prime 2 can occur due to a drained battery, a software crash, or the screen becoming unresponsive. In most cases this can be resolved with a force restart or a short charging period without any data loss. Follow the steps below in order before considering a factory reset.
On your Samsung Galaxy J7 Prime 2: charge for 30+ minutes with a different cable and charger
Hold Power for 15–20 seconds
If still black: hold Power + Volume Down for 10 seconds
Try holding Power + Volume Up to enter Recovery Mode
In Recovery: select 'Reboot system now'
If Recovery loads: wipe cache partition then reboot
Last resort: factory reset from Recovery — erases all data
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