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How to Fix Black Screen — Samsung Galaxy M31 Prime
How to Fix Black Screen — Samsung Galaxy M31 Prime
The Samsung Galaxy M31 Prime is a 2020 Android 10, One UI 2.0 smartphone powered by the Exynos 9611 (10 nm) with 6GB and 128GB | 64GB internal storage. It features a 6.4", Super AMOLED, 420 nits (peak), 1080.0x2340.0 display and is available in Ocean Blue, Space Black, Iceberg Blue.
The Galaxy M31 Prime is equipped with a Li-Po 6000 mAh, a 64 MP, 4K@30fps, 1080p@30fps, gyro-EIS main camera, a 32 MP, 4K@30fps, 1080p@30fps front camera. The device uses a Nano-SIM + Nano-SIM configuration. It weighs 191 g.
A black screen on the Samsung Galaxy M31 Prime can occur due to a drained battery, a software crash, or the screen becoming unresponsive. In most cases this can be resolved with a force restart or a short charging period without any data loss. Follow the steps below in order before considering a factory reset.
On your Samsung Galaxy M31 Prime: charge for 30+ minutes with a different cable and charger
Hold Power for 15–20 seconds
If still black: hold Power + Volume Down for 10 seconds
Try holding Power + Volume Up to enter Recovery Mode
In Recovery: select 'Reboot system now'
If Recovery loads: wipe cache partition then reboot
Last resort: factory reset from Recovery — erases all data
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